Refunds Policy
Refunds Policy for Goldband Technologies:
At Goldband Technologies, we strive to provide our customers with the best shopping experience and high-quality electronic products. We understand that sometimes issues may arise, and we are committed to resolving them promptly and fairly. This Refunds Policy outlines the circumstances under which we offer refunds.
- Eligibility for Refunds:
Goldband Technologies offers refunds only in the following situations:
a. Wrong Order: If you receive an incorrect item different from what you ordered, we will gladly provide a full refund once the incorrect item is returned to us.
b. Damaged Item: In the unfortunate event that your order arrives damaged, we will offer a full refund. Please ensure you report the damage within 48 hours of receiving the product and provide appropriate evidence such as photographs.
- Timeframe for Refunds:
Customers must request a refund within 3 calendar days from the date of delivery if they meet the eligibility criteria mentioned above. After verifying the issue, we will process the refund as soon as possible. Refunds will be issued using the original payment method.
- Return Process:
a. Wrong Order: If you receive an incorrect item, please contact our customer support team immediately. They will guide you through the return process and provide a prepaid shipping label for the return of the wrong item.
b. Damaged Item: In case your item arrives damaged, please contact our customer support team within 48 hours of delivery. Provide images of the damaged product and any other relevant information. Our team will assist you with the return process and issue a prepaid shipping label for the return.
- Refund Verification:
a. Wrong Order: Once we receive the returned incorrect item, our team will verify its condition. If it matches the return criteria, we will initiate the refund.
b. Damaged Item: After confirming the damage and receiving the returned product, we will process the refund.
- Non-eligible Circumstances:
Goldband Technologies will not offer refunds for the following situations:
a. Change of Mind: Refunds will not be granted if you change your mind about the purchase. We encourage customers to review their orders carefully before completing the purchase.
b. Customer Mishandling: Refunds will not be provided if the product is damaged due to improper handling or negligence by the customer.
- Exchange Policy:
In cases of a wrong order or damaged item, if you prefer a replacement instead of a refund, we will be happy to arrange a free exchange.
- Contact Information:
For any refund requests, order-related queries, or assistance, please reach out to our customer support team through the following channels:
- Email: support@goldbandtech.com
- Phone: +234 802 832 5422
Goldband Technologies reserves the right to update or modify this Refunds Policy at any time without prior notice. However, any changes will not affect the eligibility criteria for refunds on orders placed before the update.
